Shipping policy

Shipping Policy

Each Lilac Tree headdress is carefully packaged in our signature keepsake box and sent with the utmost care.

Processing Time

• Ready-to-ship pieces are dispatched within 3–5 working days.

• Made-to-order and bespoke designs will be shipped once completed, with an estimated timescale confirmed at the time of order.

UK Delivery

• All UK orders are sent via a tracked and insured service.

• Estimated delivery: 2–4 working days after dispatch.

International Delivery

• We ship worldwide using a reliable tracked courier service.

• Delivery times vary by destination — typically 7–14 working days after dispatch.

• Please note that customs fees or import duties are the responsibility of the buyer.

Delivery & Responsibility
We take great care to ensure your order arrives safely. Once your parcel has been dispatched and tracking details provided, responsibility passes to the postal or courier service.